Terms and Conditions

Welcome to PlatinumCLS! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, you may not use our services or website. PlatinumCLS reserves the right to modify these terms at any time without prior notice. Please review them periodically for updates.

For any questions or concerns, contact us at info@platinumcls.com or call 1-888-375-5475.

1. Definitions

"PlatinumCLS," "we," "our," or "us": Refers to the company, its website, owners, operators, and affiliates.

"You" or "user": Refers to individuals or entities accessing or using our website or services.

"Services": Includes chauffeured limousine services, bookings, customer interactions, and related offerings.

2. Acknowledgment and Agreement to Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, do not use our website or services. PlatinumCLS reserves the right to modify these terms at any time, and continued use signifies acceptance of such modifications.

3. Services Offered

PlatinumCLS specializes in professional chauffeured limousine services, including but not limited to:

• Airport Transfers
• Corporate and Executive Transportation
• Special Event Services
• Hourly and Point-to-Point Services

Users must provide accurate booking information, including pickup/drop-off locations, dates, and times. Booking details and payment confirmations will be sent via email or SMS.

4. Booking and Payment Policy

Bookings can be made online or through customer service.

Payment is required at the time of booking and is processed securely. Accepted payment methods include debit/credit cards and other approved options.

Once payment is processed, you will receive a confirmation email or SMS with booking details.

Automatic Charges: Payments are charged automatically one day before the scheduled service. Additional services requested after confirmation will be billed separately.

Declined Payments: If your payment is declined, you must provide an alternate payment method. Failure to do so may result in cancellation. PlatinumCLS is not responsible for cancellations due to payment failures.

5. User Responsibilities

By accessing or using PlatinumCLS services, you agree to:

• Provide accurate and truthful information for all bookings.
• Use the website and services responsibly and in compliance with all applicable laws.
• Treat our staff and chauffeurs with respect and refrain from abusive behavior.

PlatinumCLS reserves the right to refuse service or cancel bookings if users violate these responsibilities.

6. Forbidden Actions

The following actions are strictly prohibited:

• Using the website or services for illegal purposes.
• Copying, reproducing, or modifying website content without explicit permission.
• Transmitting harmful or malicious software.
• Attempting to hack, interfere with, or disrupt website functionality.
• Spamming or sending unauthorized commercial communications.

Violation of these actions may result in account termination, booking cancellation, and potential legal action.

7. Disputes and Arbitration

In case of disputes arising from the use of our services or website:

• Users must first contact PlatinumCLS directly to attempt resolution.
• If a resolution cannot be reached, disputes will be resolved through binding arbitration under applicable U.S. laws.
• Arbitration will be conducted in a mutually agreed-upon location, and the arbitrator's decision will be final.
• Users waive the right to participate in class action lawsuits related to PlatinumCLS services or terms.

8. Data Protection and Privacy

PlatinumCLS prioritizes the confidentiality and security of your personal data. By using our website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.

Data Usage: Personal information (e.g., name, contact details, payment information) is collected to facilitate bookings and services. Data is securely stored and not shared with third parties without your consent, except as required by law.

User Rights: You have the right to access, update, or request deletion of your personal data. For inquiries regarding your data, contact info@platinumcls.com.

9. Liability and Indemnification

PlatinumCLS is not responsible for delays, disruptions, or issues caused by:

• Traffic, weather, or other unforeseen circumstances.
• Technical issues with vehicles or third-party systems.

By using our services, you agree to indemnify and hold harmless PlatinumCLS, its affiliates, employees, and contractors from any claims or liabilities arising from service use or policy violations.

10. Copyright and Intellectual Property

All content on the PlatinumCLS website, including text, images, logos, and videos, is the property of PlatinumCLS or licensed third parties and is protected under copyright law. Unauthorized use or reproduction of this content is strictly prohibited.

Reporting Infringement: To report copyright infringement, contact us at info@platinumcls.com with:

• A description of the material in question.
• Your contact information.
• Proof of ownership or authorization.